Privacy Policy — How Solts PK Protects Your Data

1. What Information We Collect

When you use Solts PK — whether you are registering, playing, depositing PKR, or simply browsing — certain information is collected. We have broken this down into categories so it is easy to understand exactly what we hold about you.

Information you give us directly:

• Your full name and date of birth (required for age and identity verification).
• Your email address, used for account communications and login.
• Your phone number, if provided during registration or as a contact preference.
• A copy of your CNIC or other identity document, if requested for verification purposes.
• Your payment method details — for example, your JazzCash or Easypaisa number, or bank account details — to process deposits and withdrawals in PKR.
• Any communications you send to support, including chat transcripts and email exchanges.

Information collected automatically when you use the platform:

• Your IP address and approximate location (used for fraud prevention and security).
• Device information including browser type, operating system, and screen resolution.
• Session data: when you logged in, how long you played, which games you accessed.
• Betting and gaming history: wagers placed, outcomes, bonuses claimed.
• Cookie and tracking data as described in Section 4 of this policy.

We do not collect biometric data, precise GPS coordinates, social media credentials, or any information not listed above.

2. How We Use Your Information

Every piece of information Solts PK collects is used for a specific, legitimate purpose. Here is a clear breakdown of what we do with your data and why:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

3. Payment Data and PKR Transactions

Because Solts PK operates entirely in Pakistani Rupees and uses local payment channels, we want to be especially clear about how payment data is handled. This is one of the areas where players understandably have the most questions.

• JazzCash and Easypaisa: When you make a deposit or withdrawal via JazzCash or Easypaisa, your mobile number and transaction reference are processed by those providers under their own privacy policies. Solts PK receives confirmation of the transaction and the amount — we do not receive or store your JazzCash or Easypaisa PIN or password.
• Raast transfers: Bank account details used for Raast transfers are handled through the standard interbank transfer process. Solts PK retains transaction records as required for account management and dispute resolution.
• Card payments: Debit and credit card transactions are processed through a secure payment gateway. Solts PK does not store full card numbers. Only the last four digits and card type may be stored for reference purposes.
• Transaction history: Your PKR deposit and withdrawal history is visible within your account and is retained by Solts PK for account management, dispute resolution, and responsible gaming monitoring purposes.
• Anti-money laundering checks: As with all financial platforms, large or unusual transactions may be subject to additional verification. This is a standard practice and does not imply any wrongdoing on your part.

4. Cookies and Tracking

Solts PK uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference, and maintain your session state while you are playing. You cannot opt out of essential cookies without affecting your ability to use the site.
• Functional cookies: These remember choices you have made — such as your preferred deposit method or notification settings — so you do not have to re-enter them every time.
• Analytics cookies: We use aggregated, anonymised analytics data to understand which parts of the platform are most popular, how long sessions last, and where players encounter issues. This helps us improve the experience for everyone.
• No third-party advertising cookies: Solts PK does not use advertising networks or third-party retargeting cookies that track you across other websites.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect some platform functionality, particularly login and session persistence.

5. Who We Share Your Data With

Solts PK does not sell your personal data. We share information only where it is necessary to operate the platform or where we are required to do so. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment gateways receive only the data necessary to process each specific transaction. They are not given access to your full profile or gaming history.
• Identity verification services: If we use a third-party service to verify your CNIC or age, that provider receives only the document or data needed for verification and is contractually required to handle it securely.
• Technology and platform providers: Companies that help us run the platform — such as cloud hosting or software providers — may process data on our behalf. They are bound by strict data processing agreements and cannot use your data for their own purposes.
• Fraud prevention and security services: Aggregated or anonymised data may be shared with fraud detection tools to identify suspicious activity patterns.
• Legal and regulatory requirements: If required by a valid legal process or authority, we may be obligated to disclose certain information. We will only do so to the extent required by law and will not volunteer information beyond what is asked for.

We do not share your data with sports organisations, advertising networks, data brokers, or any other party not listed above.

6. How We Keep Your Data Safe

Protecting your account and personal information is something we take seriously at Solts PK. The following technical and organisational measures are in place:

• Encryption in transit: All data transmitted between your device and Solts PK is encrypted using HTTPS/TLS. This includes your login, registration details, and payment information.
• Password security: Your account password is stored using industry-standard hashing — we do not store passwords in plain text and our support team cannot see your password.
• Access controls: Access to player data within Solts PK is restricted on a need-to-know basis. Support agents can see what is needed to help you; they cannot access data beyond their role.
• Monitoring: Our systems are monitored for unusual activity, login attempts from new locations, and other indicators of potential account compromise.
• Your role in security: Using a strong, unique password and not sharing your login details are just as important as the measures we put in place. If you suspect your account has been accessed by someone else, contact support immediately.

No platform can guarantee absolute security, but we continuously review and improve our security practices to stay ahead of emerging threats.

7. Your Rights Over Your Data

You have meaningful rights over the personal information Solts PK holds about you. Here is what you can request:

• Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
• Correction: If any of your personal information is inaccurate — for example, a misspelled name or an outdated email address — you can request that we correct it. Some changes can be made directly within your account settings.
• Deletion: You can request that your account and associated personal data be deleted. We will action this subject to our obligation to retain certain records — for example, transaction records required for financial accountability — for a defined period.
• Opt-out of marketing: You can opt out of promotional emails at any time. This will not affect account-related communications such as withdrawal confirmations or security alerts.
• Restriction: In certain circumstances, you may ask us to restrict how we process your data while a query or complaint is being resolved.

To exercise any of these rights, contact our support team. We may need to verify your identity before actioning a request. We aim to respond to all data-related requests within 30 days.

8. Children and Minors

Solts PK is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If a minor has somehow registered an account, the account will be closed immediately upon discovery and any deposits will be refunded to the payment method used.

If you are a parent or guardian and believe a minor in your household has accessed Solts PK, please contact support immediately. We will investigate and close the account without delay.

If you share your device with family members — including younger siblings or children — please ensure your account is protected with a strong password and that you log out after each session. This is your responsibility under our Terms and Conditions.

9. How Long We Keep Your Data

We do not keep your personal data longer than necessary. Different types of data have different retention periods based on their purpose:

• Active account data: Retained for as long as your account remains open and active.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years following the transaction, as required for financial record-keeping purposes.
• Identity verification documents: Retained for the duration of your account plus a reasonable period after closure to satisfy any post-closure verification needs.
• Support communications: Chat and email support records are typically retained for up to three years to allow us to provide consistent support and resolve any follow-up queries.
• Closed accounts: When an account is closed at your request or by Solts PK, personal data will be deleted or anonymised after the applicable retention periods have expired, unless we are required by law to retain it longer.

Once data is no longer needed and the retention period has passed, it is securely deleted or irreversibly anonymised.

10. Changes to This Privacy Policy

Solts PK may update this Privacy Policy from time to time. When we do, the revised version will be published here with an updated "Last Updated" date at the top of the page. Continued use of the platform after an update is published means you accept the revised policy.

• For significant changes — particularly those affecting how we collect, use, or share your personal data — we will aim to notify active players via email before the change takes effect.
• We recommend checking this page periodically, especially if you have not visited for a while.
• If you disagree with any update to this policy, you should stop using the platform and contact support to request account closure.